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Returns & Refunds Policy

Returns

What is the Return policy period applicable for all categories?

Return Period after Delivery is applicable if product received is Defective or damaged or not as described.
 

If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.

 

Return Period after Delivery or Installation: 10 days Replacement*

 

How does Laptop Engineers help in resolving any issue with a product purchased on www.laptopengineers.in?

Returns Processing

If you're facing any issues with a product purchased on www.laptopengineers.in, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help or with assistance over call or a Laptop Engineers (or partner) personnel may visit your place. The seller will arrange for a replacement if the issue has not been resolved.
 

In case the item is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.

 

What are the checks done by www.laptopengineers.in while accepting (picking up) a return product from the customer?

Returns Pick-Up and Processing

During pick-up, your product will be checked for the following conditions.

  1. Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

  1. Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

  1. Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

  1. Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

  1. Undamaged Packaging

Product's original packaging/ box should be undamaged.

The field executive may refuse to accept the returns if any of the above conditions are not met.
 

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

 

How do I return an item purchased on www.laptopengineers.in?

1. Create a Return Request

  • - Log into www.laptopengineers.in
  • - Go to 'My Orders'
  • - Click 'Return' to open the Return Request form
  • - Select 'Replacement' or 'Refund'

 

2. 'Item to be Returned' is picked up

The item you wish to return will be picked up from your doorstep if pickup services available in your area or else you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt

 

3. Replacement/Refund Initiated

In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up.

 

Important:

- Please ensure that the correct and complete product is handed over

- The product should also be in unused, undamaged and original condition

- Returned product should include everything from the originally delivered package including price tags, labels, original packaging, freebies and accessories

- In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt

 

Returns are subject to the return policy that is applicable to the product category and the respective seller.

 

The Seller has declined my request. What can I do?    

In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us at support@laptopengineers.in

You can file a dispute 15 days from the date of delivery. Laptop Engineers mediates buyer-seller disputes on a case-by-case basis.

Laptop Engineers Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

- Return request is made outside the specified time frame

- Product is damaged because of use or Product is not in the same condition as you received it

- Any consumable item which has been used or installed

- Products with tampered or missing serial numbers

- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

- Products with only “Replacement Warranty” mentioned in listing will only be replaced by a new Product; Returns are not accepted for those products.    But if replacement is not provided by the seller we will provide full refund.

 

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

 

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

 

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money is safe.

Refunds are issued when

- Seller cannot provide replacement

- In-line with Buyer Protection, when a dispute has been ruled in your favour

Seller allows Refunds on select categories under certain conditions.

 

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up.

If you don't get the return within the promised date, contact us immediately.

 

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

 

What is the pickup process? Why I have been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

- We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email

- In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt

- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit

- Mention the Return ID on the package so that we can acknowledge your return

- Please mention Seller's address as specified in the email notification sent to you

- Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

 

Refund/replacement will be initiated as soon as Seller receives the product from you.

 

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

 

Will I get a refund if I don't get a replacement/exchange as requested?

Replacements/Exchanges are subject to availability of stock with the seller. If the product is out of stock or a replacement/exchange cannot be issued, full refund will be provided on successful pick up of the product at no extra cost.

 

Cancellations

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you cannot cancel the order online, But you can contact our customer support for the same issue & we will try to help you out with the same.
 

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:

  • Log into your www.laptopengineers.in account and go to the 'My Orders' page
  • Identify the item you want to cancel and click on the corresponding 'View Details' link
  • In the detailed order page, you will see 'Cancel' links against each of the items in that order
  • Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
  • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

 

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

In case Buyer asks for immediate refund, the refund mode will be LE’s Wallet. The refunded amount will be made available immediately.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by www.laptopengineers.in

 

Why do I see a disabled 'Cancel' link?

A disabled 'Cancel' link can mean the following things:

  • The item is being shipped together with another order of yours
  • The item is non-refundable


In any of the above cases, you can get in touch with our Customer Support for more information

 

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There are two modes of refund:

  • LE’s Wallet - If you choose this option, the amount will be added to your LE’s Wallet in the 'store credit' component.
  • Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.


Once you have requested the cancellation of item(s) in your order, www.laptopengineers.in will complete the cancellation and initiate the refund, depending on your preference.

 

Laptop Engineers Head Office ( For Shipping & Product Returns )

LAPTOP ENGINEERS
307, 3rd Floor, Ashok Bhawan-93, Nehru Place
New Delhi - 110019
Tel: +91-11-40391304, +91-11-26426316

Email: support@laptopengineers.in